IT Helpdesk - Q225

We are seeking a motivated and customer-focused IT Helpdesk Technician with 0-1 year of experience to join their IT support team.

Requirements

• Respond to helpdesk tickets, emails, and phone calls promptly and professionally
• Provide first-level technical support for Windows, Office 365, and standard business applications
• Troubleshoot hardware, software, printer, and connectivity issues
• Install, configure, and maintain desktops, laptops, and mobile devices
• Manage user accounts, access, and passwords using Active Directory
• Accurately document support activities in the helpdesk ticketing system
• Escalate complex technical issues to senior IT team members
• Assist in setting up workstations for new hires and supporting onboarding/offboarding activities
• Adhere to IT security policies and procedures to ensure compliance

Benefits

• Competitive salary
• Paid time off (PTO) and official holidays
• Learning and development programs
• Positive and supportive work environment