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Nok Human Capital
Software Support Consultant - Q325
Software Support Consultant at Nok Human Capital, Cairo. Manage support tickets, resolve technical issues, escalate bugs. 2+ yrs support experience, Excel proficiency, fluent English required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a skilled and motivated IT Support Specialist to join a dynamic team supporting global digital platforms. This role is ideal for candidates with a strong technical support background, a proactive approach to problem-solving, and a proven ability to work in remote environments.
Requirements
- Manage and resolve customer support requests through various channels including email, chat, and internal ticketing systems
- Analyze technical issues using diagnostics, logs, and pre-analysis techniques
- Liaise with cross-functional teams to escalate bugs and track feature requests
- Assist in testing, documentation, and feedback collection for product improvements
Requirements Summary
2+ years of experience in customer or technical support, proficiency in Excel, strong command of English
