IT Helpdesk Administrator

Mach Industries is seeking a proactive and customer-focused Help Desk Technician to provide Tier 1 and Tier 2 technical support. The role involves resolving technical issues, managing user accounts, and ensuring the smooth operation of IT systems. This position is vital for both end-users and the company's IT infrastructure, requiring excellent communication skills and problem-solving abilities.

Requirements

• 2+ years of experience in IT support or help desk roles.
• Proficiency with Windows and macOS operating systems.
• Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting.
• Understanding of basic network concepts.
• Experience with help desk ticketing systems (e.g. Jira and ServiceNow).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.

Benefits

• health insurance
• retirement plans
• opportunities for professional development