IT Helpdesk Analyst II

We are looking for an IT Helpdesk Analyst II to join our growing UK team. This is an exciting opportunity to play a key role in our IT operations, providing both onsite and remote support across the business.

Requirements

• Diploma or higher in Computer Science, Information Technology, or equivalent work experience.
• Proven experience providing IT support in a corporate or enterprise environment.
• Proficient with MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Familiar with IT ticketing systems, experience of ServiceNow would be advantageous.
• Excellent troubleshooting, problem-solving, and critical thinking abilities.
• Strong interpersonal and communication skills, maintaining high levels of professionalism.

Benefits

• 26 days’ holiday + 8 bank holidays.
• Group Personal Pension Plan to support your long-term goals.
• Free parking and a Health Cash Plan to support your everyday wellbeing.
• Annual bonus scheme – we believe in sharing success.
• Free breakdown cover (service-related benefit).
• Career development opportunities and long-service recognition.