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Luminor Group
IT Incident Manager
Join Luminor Group in Rīga as an IT Incident Manager. Leverage ServiceNow for incident management, requiring ITIL knowledge and strong communication skills. Enjoy flexible benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
Join our team as a IT Incident Manager! Our attitude towards work is yes, you can, with ambitions, ideas, and relationships. We believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.
Requirements
- Strong communication, interpersonal, and analytical skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents
- Agile mindset and understanding of ITIL or similar service management frameworks
Benefits
- Flexibility
- International teams
- More vacation
- Volunteer time off
- Paid leave
- Health benefits
- Wellbeing
- Professional growth
- Special Offer for Luminor products & services
- Gross salary
Requirements Summary
Strong communication, ITSM tools, agile mindset, ITIL or similar service management frameworks
