IT Incident Manager

This IT Incident Manager role involves leading the incident lifecycle, coordinating responses to incidents at all severity levels, ensuring service continuity, and driving continuous improvement. This is part of a lead incident and problem management role within a top-tier global financial institution.

Requirements

• Recogized university Degree in IT or equivalent.
• Minimum of 3-5 years of relevant experience.
• Familiar with ITIL framework, incident and problem management.
• Familiar with Service Now.
• Able to provide end user device support.
• Strong communication and coordination skills.