.svg)
Luminor Group
IT Incident Manager
Join Luminor Group in Vilnius as an IT Incident Manager. Leverage ServiceNow for incident management, ensuring minimal disruption. Requires ITSM tools, Agile, and strong communication skills. Enjoy flexible benefits and professional growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
Luminor is seeking an IT Incident Manager to oversee the end-to-end lifecycle of IT incidents, act as the single point of contact, and ensure minimal business disruption. The role involves coordination during incidents, IT crises, and disaster recovery, alongside contributing to team and company performance. They prioritize constant improvement and collaboration.
Requirements
- Strong communication, interpersonal, and analytical skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA)
- Agile mindset and understanding of ITIL or similar service management frameworks
- Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
- Bachelor’s degree in Computer Science, Information Systems, or a related field; Master’s is a plus
Benefits
- Flexibility
- International teams
- More vacation
- Volunteer time off
- Paid leave
- Health benefits
- Wellbeing
- Professional growth
- Special offer for products & services
- Gross salary
Requirements Summary
Bachelor’s degree in CS/IS or related. ITSM tools and Agile practices. Experience with Infrastructure or Cloud computing. English fluency is a must
Apply now
Vilnius
|
Vilnius County
Lithuania
Entry Level
Hybrid
Full Time
31920-60720 EUR/year
