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Luminor Group
IT Incident Manager
Join Luminor Group in Riga as an IT Incident Manager. Leverage ServiceNow skills to manage IT incidents, ensuring minimal disruption. Benefits include flexibility and professional growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
Luminor is seeking a skilled IT Incident Manager to oversee the end-to-end lifecycle of IT incidents, ensuring minimal business disruption. This role involves acting as a single point of contact for incidents, ensuring timely resolution, and leading IT operations. The company emphasizes growth and a supportive work environment, offering opportunities for learning and collaboration.
Requirements
- Strong communication, interpersonal, and analytical skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA)
- Agile mindset and understanding of ITIL or similar service management frameworks
- Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
- Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
Benefits
- Flexibility
- International teams
- More vacation
- Volunteer time off
- Paid leave
- Health benefits
- Wellbeing tools
- Professional growth
- Special Offer for Luminor products & services
Requirements Summary
Bachelor’s degree or Master’s preferred. ITIL/ITSM certification a plus. Strong communication and analytical skills are needed
