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Eurofins
IT Incident Manager
IT Incident Manager at Eurofins (Queluz e Belas). Manage incidents, changes & service restoration using ServiceNow. ITIL V3/4, BMC Helix expertise required. 24x7 support. Competitive salary, career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
The IT Incident Manager is responsible for handling all aspects of service management, including incident, service, and change management, and ensuring service restoration/fix as soon as possible. The role involves coordinating with global support teams, handling end-to-end communications, and owning the program Service Catalogue and process.
Requirements
- Good collaboration and problem solving qualities
- Attention to details and quality reporting
- Be flexible and adapt to current organizational processes
- Willingness to work in 24x7 environment and/or oncall support
- Good communication and interpersonal skills to interact with global teams
Benefits
- Competitive salary
- Opportunities for career development
- Diverse and inclusive work environment
- Sustainable work practices
Requirements Summary
ITIL V3/4 foundation, Good experience with ServiceNow, Good experience with BMC Helix, Excellent written and Oral communication
