IT Incident Manager

Join our team as a IT Incident Manager! We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Requirements

• Strong communication, interpersonal, and analytical skills.
• Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents.
• Agile mindset and understanding of ITIL or similar service management frameworks.
• Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management.
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus.
• ITIL certification preferred.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
• Willingness to work Regular business hours with the understanding that one week per month includes on-call duty, for which overtime pay is provided.

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2,660 - 6,010 EUR/month, which is to be determined depending on your level of experience and competencies