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Control Risks
IT Infrastructure Analyst
Join Control Risks as an IT Infrastructure Analyst in New Delhi. Leverage ServiceNow for ITSM, manage network security, and enhance cloud solutions.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 7, 2025
Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.
Requirements
- Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA
- Administration of switch and firewall configuration
- Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues
- Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities
- Coordination of penetration and vulnerability testing across company systems and networks
- Analyse, design, test, install, document, implement and support complex network solutions in cloud environments
- Resolving complex IT issues in a Tier 2-3 capacity
Benefits
- Support delivery of IT-related projects
- Provide input into the overall direction of the network and security and architecture
- Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance
Requirements Summary
Minimum 5-8 years of experience in a technical support role including networking and infrastructure. Extensive knowledge of network technologies and proven support background
