IT Manager - ServiceNow

We are looking for a highly skilled ServiceNow Development Manager with extensive expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) to design and implement ServiceNow solutions to support critical business functions.

Requirements

• 10+ years of experience required, with a focus on ITAM/ITSM, IT Operations, and Infrastructure.
• BA/BS degree or equivalent work experience.
• Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management.
• ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems).
• Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Visio and Project).
• Strong understanding of Software Development Life Cycle utilizing agile principles and application.
• Excellent communication and facilitation skills and ability to be flexible and work analytically in a problem-solving environment.
• Extensive experience in the consulting industry, technical leadership, and/or service delivery support.
• Strong knowledge of commercial products/solutions, especially COTS software application products.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program