IT Manager - ServiceNow

We are looking for a highly skilled ServiceNow Development Manager with extensive expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM). The ideal candidate will have a strong background in designing and implementing ServiceNow solutions to support critical business functions, including asset management, configuration management, incident management, change management, problem management, event management, and tool integrations.

Requirements

• 10+ years of experience in ITAM/ITSM, IT Operations, and Infrastructure
• BA/BS degree or equivalent work experience
• Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management
• ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems)
• Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Visio and Project)
• Strong understanding of Software Development Life Cycle utilizing agile principles and application
• Excellent communication and facilitation skills and ability to be flexible and work analytically in a problem-solving environment
• Extensive experience in the consulting industry, technical leadership, and/or service delivery support
• Strong knowledge of commercial products/solutions, especially COTS software application products

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program