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HKBU
IT Manager / Assistant IT Manager [Role: End User Computing]
IT Manager/Assistant IT Manager at HKBU, Hong Kong. Lead end-user computing, manage IT assets, and utilize ServiceNow ITSM. 8+ years experience required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
DevOps
IT Asset Management
IT Service Management
Software Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
September 1, 2025
The IT Manager/Assistant IT Manager (Customer Services/User Support) at HKBU is responsible for managing and maintaining the digital workplace environment, IT asset management, and network infrastructure. The role requires a strong technical expertise in technologies like Active Directory, Intune, and MS Office, and the ability to support end-user computing services to the University community.
Requirements
- Bachelor’s degree in information technology, computer science or related discipline
- 8+ years of relevant experience in End User Computing
- Solid domain knowledge on Windows 11, MS Office, Active Directory, Microsoft 365 and Adobe Applications
- Experience with Microsoft Intune architecture design, policies, and features for PC and mobile device management
- Solid knowledge of computer Golden Image build, configuration, and deployment
- Experience in ServiceNow ITSM, CMDB, and Software Asset management
- Strong in supporting Windows/Mac OS/Linux, as well as printing management systems like PaperCut
- Excellent problem-solving skills with a technology-driven and analytical mindset
- Good written and verbal communication skills
Requirements Summary
Bachelor’s degree in IT/CS. 8+ years experience in End User Computing. Proficient with Windows, MS Office, Active Directory, Intune, and Microsoft 365. Strong analytical and communication skills
