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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to enhance incident resolution and stakeholder communication.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This position provides support for production incidents, coordinating IS&T, working directly with business partners, and driving change to build fault tolerance within tools. The role involves proactive issue identification, data analysis, leadership communication, and building strong relationships with internal and external stakeholders. Focus is on improving incident resolution, reducing ticket duration, and identifying emerging trends.
Requirements
- 3+ years of experience providing production support
- Strong analytical skills and problem-solving ability
- Communication skills for various audiences
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow or similar ticketing system
Requirements Summary
3+ years in production support. Strong analytical & problem-solving. Excellent communication skills
