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Nestle Operational Services Worldwide SA
IT MSE Analyst
Join Nestlé as an IT MSE Analyst in Petaling Jaya, leveraging ServiceNow for MarTech projects. Requires 5+ years in BA roles and Agile experience.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
Nestlé Malaysia is seeking a dynamic MarTech Business Analyst to act as a bridge between Marketing/eBusiness stakeholders and Product teams. The role involves eliciting, analyzing, and translating business needs into clear, value-driven MarTech requirements. The ideal candidate will ensure on-time, on-scope, on-budget, and value-driven delivery, driving market adoption, simplifying processes, and integrating MarTech systems.
Requirements
- Led BA work for MarTech implementations (e.g., MA/CDP/WebCMS/Tagging/Consent)
- Demonstrated end-to-end delivery via defined project structures (e.g., DMF)
- Hands-on with Agile ceremonies (backlog refinement, sprint planning, reviews) and UAT orchestration
- Familiarity with ServiceNow processes for demand/incident/change and with governance gates (PIA/BIA/CDT/cloud)
Requirements Summary
Bachelor’s degree and 5+ years of experience. BA work on MarTech implementations required. Experience with Agile ceremonies & ServiceNow is desired
