.svg)
BAE
IT Operations Analyst
Join BAE as an IT Operations Analyst in Leeds. Leverage ServiceNow for IT operations, ensuring service governance. 2-3 yrs experience required. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
BAE Systems is seeking an IT Operations Analyst to proactively engage with business stakeholders, analyze data, support operational solutions, and ensure service governance and assurance. The role involves collaboration with IT partners and customer-facing support for IT operations challenges, focusing on ensuring BAE systems are delivered efficiently and securely. This is a hybrid role with occasional travel.
Requirements
- 2-3 years experience in IT Operations and Support preferred
- Experience supporting IT Service Transition (ORR process desirable)
- Strong customer/end user engagement experience
- Experience using tools such as SAP and ServiceNow, Excel, PowerPoint and general proficiency with Office apps
- Attention to detail, quality and accuracy in documents and presentations
- Good understanding of data analysis techniques and trend identification
- Desirable: Experience with geographically dispersed teams and the challenges that presents, knowledge of Government Security Classifications policy, GDPR/UK Data Protection Act, and National Security Vetting
Benefits
- competitive pension scheme
- employee share plans
- extensive range of flexible discounted health, wellbeing & lifestyle benefits
- green car scheme
- private health plans
- shopping discounts
Requirements Summary
2-3 yrs IT ops exp., ORR support desired. Strong customer engagement & attention to detail. Proficiency with Office apps. Knowledge of security standards is a plus
