IT Operations Coordinator

An IT Operations Coordinator ensures the seamless functioning of IT operations, coordinates projects and resources, manages routine processes, and provides support to the broader IT team. The role involves coordinating with IT service delivery managers, IT project managers, and Site IT Support engineers; as well as with third-party IT service delivery staff. The person supports IT Operations Coordination for multiple regions.

Requirements

• Coordinate the scheduling, planning, and execution of IT operations and IT projects activities.
• Serve as a liaison between IT support and project teams and vendors, to facilitate effective service delivery.
• Collate operational progress updates.
• Coordinate changes to IT infrastructure, software deployments, and system upgrades with minimal disruption.
• Maintain accurate records of IT assets, including hardware inventories, software licenses, and warranties.
• Assist in the procurement and lifecycle management of IT equipment and services.
• Ensure proper documentation of IT operations and IT projects activities.
• Generate regular reports for IT MIS for leadership.
• Maintain key information knowledge bases for IT staff.
• Coordinate with external vendors and service providers, as necessary.
• Assist in tracking service level agreements (SLAs) and service performance metrics for third-party vendors.
• Assist with vendor selection, contract renewals, and vendor performance evaluations.
• Support IT operations risk management efforts.
• Assist with IT audits, IT risk assessments, and mitigation activities.
• Support adherence to IT security policies, data privacy regulations, and industry standards.
• Coordinate with global IT Security team, as necessary.
• Analyze existing IT processes and workflows, identifying opportunities for automation and increased efficiency.
• Develop and implement standard operating procedures (SOPs) and best practices.
• Provide feedback to management on operational bottlenecks and potential solutions.