NTT Ltd.

Senior Engineer - MS, Linux

Senior Engineer - MS, Linux at NTT Ltd., Mumbai. Manage IT infrastructure, resolve incidents, provide second-level support. ServiceNow ticketing, ITIL, cross-technology expertise required. Bachelor's IT/Computing or equivalent.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
October 29, 2025

Join NTT DATA and make an impact by maintaining clients' IT infrastructure and systems, resolving technical incidents, and collaborating with teams to provide second-level support.

Requirements

  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Requirements Summary

Requires moderate experience in managed services, knowledge of ticketing tools, and ITIL processes, with a Bachelor's degree in IT/Computing or equivalent work experience