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Zensar
IT Operations Management (ITOM)
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Integration Hub
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 2, 2025
This IT Operations Management (ITOM) role focuses on designing, developing, and implementing Platform Performance Analytics solutions in ServiceNow. It involves configuring data sources, building interactive dashboards, and maintaining data governance standards. The role requires collaboration with stakeholders, integration teams, and mentors to drive data-driven decision-making and problem-solving.
Requirements
- 5+ years in ServiceNow development
- 2+ years in Performance Analytics
- Strong knowledge of ServiceNow PA components
- Hands-on experience with JavaScript, Glide APIs, and ServiceNow REST APIs
- Expertise in ServiceNow modules: ITSM, CMDB, and Incident/Change Management
- Familiarity with data visualization and storytelling best practices
- Certified Implementation Specialist – Performance Analytics preferred
Requirements Summary
5+ years in ServiceNow development. 2+ years in Performance Analytics. Solid ServiceNow PA knowledge and experience with JavaScript, Glide APIs, REST APIs
