IT Operations Manager

The IT Operations Manager oversees the organization’s IT operations, including service delivery, procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls.

Requirements

• 8+ years of relevant IT Operations, Procurement and IT Asset Management experience
• A minimum 3 years of experience leading and mentoring IT talent
• Strong expertise with ServiceNow
• Strong understanding of service delivery, and lifecycle management.
• Familiarity with vendor negotiation, procurement contracts, and financial controls.
• Strong analytical, organizational, and communication skills.
• Excellent communication skills to interact with both technical and non-technical stakeholders
• Prior experience in a leadership or strategic IT Operations role
• A Bachelor’s degree is required in Information Technology or related field, advance degree preferred

Benefits

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan with generous company match
• Tuition reimbursement for eligible education programs
• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance
• Generous paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs
• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about