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Australian Payments Plus
IT Operations Support Analyst
IT Operations Support Analyst at Australian Payments Plus, Sydney. Monitor critical systems, manage ServiceNow ITSM workflows, respond to alerts 24/7. ITIL v4, monitoring tools, cloud tech required. Competitive benefits included.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
Australian Payments Plus (AP+) is seeking an IT Operations Support Analyst to join their 24/7 IT operations team. The role involves monitoring mission critical systems, responding to alerts, and providing comprehensive customer support. The successful candidate will be part of a team that shapes the future of payments for Australia.
Requirements
- IT related qualification
- ITIL v4 foundation certification highly desirable
- Experience in a similar role in a continuous shift IT operations environment (24x7x365)
- Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace)
- Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence)
- Experience with web and app support, batch processes, and data management
- Understanding of cloud technology e.g. AWS, web services, Apigee API
- Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP)
- Familiarity with Unix, PL/SQL, Java, Jboss application server and relationship management skills to influence and align priorities
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
IT related qualification, ITIL v4 foundation certification highly desirable, and 2-5 years of experience in a similar role
