IT Operator - (Onsite)

IT Operator position responsible for receiving services, inventory warehousing, distribution services, disposal and recycling services, vendor liaison, equipment maintenance, and ServiceNow/M365 experience.

Requirements

• Ability to confirm receipt of products and IT assets
• Proficiency in identifying IT assets for tracking purposes
• Skill in closing purchase orders
• Competence in scanning/ updating IT assets upon receipt from supply/vendor
• Knowledge of introducing IT equipment to the IT Asset Management system
• Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders
• Expertise in providing inventory warehousing services, both onsite and offsite
• Understanding of space requirements, speed of distribution, security needs, and transport services
• Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days
• Skill in coordinating storage requirements for longer duration
• Capability to perform monthly and/or quarterly inventories
• Ensuring the integrity of storage facilities and the Asset Management database
• Advising customers on monthly inventory results and assisting with distribution plans
• Providing additional inventory counts on request or in a set timely manner
• Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events
• Skill in identifying cost-effective options for on-time delivery/pickup services
• Discretion in selecting and funding shipping vendors
• Ability to scan equipment to the receiving entity
• Ensuring traceability of data-storage equipment to confirm receipt
• Assisting customers in disposing of obsolete or irreparable equipment
• Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal
• Disabling data-storing equipment by removing data-storing components and/or batteries
• Maintaining and sharing records of disposal with the IT Asset Management Team
• Understanding of NIST compliance
• Performing onsite shredding of data-storing components when possible
• Maintaining records of onsite shredding services and providing them to customers
• Ensuring approval of onsite shredding companies by Security
• Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM)
• Maintaining logistics van, golf cart, manual, and electric pallet jacks
• Managing cardboard recycling and trash disposal materials
• Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks
• Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives
• Complete understanding of M365 (Outlook, Teams, SharePoint)
• Expert in Excel
• Excellent organizational and multitasking skills
• Strong communication and coordination skills
• Familiarity with project management tools