IT Ops Engineer - Trader Support

IT Ops Engineer - Trader Support position involves providing high-quality desktop support to trading users in a fast-paced environment, troubleshooting infrastructure issues, and ensuring business continuity and disaster recovery readiness.

Requirements

• Providing high-quality Level 1 infrastructure desktop support to Trading users via different communication channels
• Troubleshooting and resolving infrastructure issues relating to hardware, network, Windows Connect/Windows 10/11 operating system, Microsoft Office suite, Trading related applications
• Ensuring all IT issues are logged via ServiceNow and taking responsibility for ticket closure and timely resolution