Shell

IT Ops Engineer - Trader Support

IT Ops Engineer - Trader Support at Shell, Singapore. Provide Level 1 desktop support, troubleshoot infrastructure issues, and utilize ServiceNow for ticket management. Early careers welcome.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 4, 2025

IT Ops Engineer - Trader Support position involves providing high-quality desktop support to trading users in a fast-paced environment, troubleshooting infrastructure issues, and ensuring business continuity and disaster recovery readiness.

Requirements

  • Providing high-quality Level 1 infrastructure desktop support to Trading users via different communication channels
  • Troubleshooting and resolving infrastructure issues relating to hardware, network, Windows Connect/Windows 10/11 operating system, Microsoft Office suite, Trading related applications
  • Ensuring all IT issues are logged via ServiceNow and taking responsibility for ticket closure and timely resolution

Requirements Summary

Early Careers