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Public Service Division
Project Manager
Project Manager at NLB, Singapore: Lead IT Service Desk operations using ServiceNow. Requires 5-8 years in IT services, ITIL knowledge. Benefits include growth and innovation.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Discovery
IT Service Management
Incident Management
Problem Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
The National Library Board (NLB) is seeking a Project Manager to oversee the day-to-day operations of the IT Service Desk and Technical Support team. The role will involve managing incident, problem, change, and service request management, planning the delivery of ICT services, and ensuring compliance to IT-QMS and security standards.
Requirements
- 5 to 8 years of relevant experience in IT infrastructure services
- Familiarity with the ITIL framework, particularly in Service Desk, Incident Management, Problem Management and Change Management.
- Experience with industry ITSM (IT Service Management) tools such as ServiceNow, JIRA, BMC Helix, etc
Benefits
- Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
- Innovate and Push Boundaries, value ideas, curiosity and a passion for innovation to transform our libraries and archives.
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.
Requirements Summary
5-8 years of experience in IT infrastructure services, familiarity with ITIL framework, and experience with industry ITSM tools
