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All Lines Technology
IT OT Deskside Technician II
Join All Lines Technology as an IT OT Deskside Technician II in Lancaster, PA. Leverage ServiceNow skills to provide top-notch hardware/software support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 24, 2025
All Lines Technology is seeking a self-starter with excellent customer service skills and tech aptitude for deskside support. The role involves troubleshooting hardware and software issues, resolving support requests, and ensuring high-quality customer service. The position requires strong problem-solving and a focus on timely resolution of issues. Location is at a customer facility in a manufacturing environment.
Requirements
- Experience in deskside support and basic troubleshooting (hardware, software, printing, networking, file shares, etc.)
- Proficiency in Windows 11
- Skilled in Microsoft Office 365 applications
- Experience with ServiceNow or similar ITSM ticketing tools
- Printer and scanner support
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking and user ID creation
- Understanding of antivirus software
- Ability to work across multiple platforms and devices
- Strong problem-solving skills and escalation judgment
- Physical ability to walk, bend, and lift up to 50 lbs.
- Compliance awareness
- Ability to communicate technical information to non-technical audiences
Requirements Summary
High school diploma required. Experience with troubleshooting and basic Windows/Office 365 is needed. ServiceNow or similar ITSM tools experience preferred
