IT Problem Manager

Leidos is hiring a customer-oriented Information Technology Problem Management Lead to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon.

Requirements

• Must have a full DoD Secret Clearance at start.
• BS degree and 12 or more of experience. Additional years of experience may be substituted for degree.
• Experience in IT Service Management (ITSM) – Prior experience in problem management, incident management, or IT operations.
• Analytical & Troubleshooting Skills – Ability to conduct root cause analysis and implement long-term solutions.
• Technical Proficiency – Familiarity with IT infrastructure, networking, and enterprise systems.
• Process Improvement Expertise – Experience in optimizing IT workflows and reducing recurring issues.
• Use of ITSM Tools – Proficiency in platforms like ServiceNow, BMC Remedy Jira, or other problem management systems.