IT Process Manager

We're seeking an experienced IT Process Manager to drive data transformation and ensure resilience in our services, leveraging ServiceNow to automate processes and promote compliance.

Requirements

• Extensive CMDB Experience: 6-10 years of expertise in Configuration Management, including designing, implementing, and documenting CMDB solutions on the ServiceNow platform
• Product Owner Experience: Proven experience as a Product Owner, managing cross-functional teams to deliver successful outcomes in Configuration Management and related processes
• ITIL Certifications: ITIL Foundation certified, with a preference for ITIL Strategic Leader certifications, demonstrating a strong understanding of ITIL frameworks and their application in Configuration Management and service management
• Operational Excellence and Transformation: Proven ability to drive transformation while managing ongoing operations of critical systems, ensuring stability and resilience
• Workflow and Process Alignment: Demonstrated experience in designing and managing workflows, aligning them with evolving business processes for enhanced efficiency and scalability
• Service Integration Expertise: Solid understanding of IT Service Management principles and tools, ensuring smooth transitions, continuous improvement, and system stability

Benefits

• Competitive package
• Freedom to be yourself
• Environment of unique individuals with different perspectives
• Diverse and inclusive environment
• Opportunity to make a difference