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Keywords Studios
IT Senior Support Manager
Join Keywords Studios as an IT Senior Support Manager in Cinisello Balsamo. Lead global IT support, drive automation, and align with ServiceNow ITSM.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 25, 2025
We are seeking an experienced IT Support Manager to oversee first and second line support across our studios, globally. The successful candidate will be responsible for delivering IT support across locations in a collaborative manner, ensuring a seamless service to internal users.
Requirements
- Create a location strategy for Support
- Drive an automation first, shift left mentality
- Align with the ITSM and ServiceNow teams
- Manage and develop the local IT support teams
- Manage all local IT support operations
- Collaborate with global IT support teams
- Collaborate with other IT teams to manage the delivery of IT projects
- Deliver weekly and monthly metrics on support operations
- Ensure that all IT assets in the local offices are managed and maintained
- Proactively manage relationships with suppliers and partners
- Provide regular progress reports to senior management and stakeholders
- Ensure compliance with all relevant regulations and legislation
- Collaborate with other senior leaders and stakeholders
Requirements Summary
Minimum 8-12 years of experience in a business services environment, ideally in video games development. Strong leadership and management skills, with experience leading and developing teams of professionals
Apply now
Cinisello Balsamo
|
Metropolitan City of Milan
Italy
Senior
Hybrid
Full Time
