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Keywords Studios
IT Senior Support Manager
Join Keywords Studios in Dublin as an IT Senior Support Manager. Lead support teams, drive automation, and leverage ServiceNow expertise for global operations.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 25, 2025
Keywords is a leading services platform for video games, focusing on providing expertise and capacity to content creators and publishers. The IT Senior Support Manager will oversee first and second line support, ensuring an efficient and effective service to internal users. This role is key for both internal teams and global operations, requiring a team leader with strong communication and analytical skills.
Requirements
- Create a location strategy for Support, considering 24/7 coverage.
- Drive automation first, shifting left across all IT teams.
- Align with ITSM and ServiceNow teams for standard working.
- Manage local IT support operations and SLAs.
- Collaborate with global IT support teams.
- Manage IT projects.
Benefits
- Competitive salary
- Professional development opportunities
Requirements Summary
Business services & tech experience req. Strong leadership, ServiceNow & ITSM knowledge, and excellent communication skills needed
