IT Service Analyst (m/f)

The IT Service Analyst role involves managing and logging error messages, providing 1st and 2nd level support, assisting users with IT issues, managing IT hardware, and participating in IT projects. The ideal candidate possesses IT training or equivalent qualifications, practical IT support experience, technical proficiency, excellent communication skills, and a customer-focused orientation.

Requirements

• Completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications
• Practical experience in IT support
• Familiarity with ticketing systems (preferably ServiceNow)
• Proficient in Windows 10/11, Microsoft 365, and Active Directory
• Hands-on experience in network and server infrastructure
• Excellent communication skills
• Strong customer service orientation
• Highly motivated with the ability to work independently and as part of a team
• Willingness to undertake occasional business trips
• Fluency in English written and spoken

Benefits

• International Business Environment
• Insurance Package
• Company Holidays
• E-Learning Platform
• Flexible Working Hours
• Company Events