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ServiceNow
Senior Customer Success Manager - Public Sector
Join ServiceNow as a Senior Customer Success Manager in Staines, Surrey. Leverage your 8+ years of experience to drive customer adoption and success on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 25, 2025
As a Senior Customer Success Manager, you will guide customers through their post-sale experience, ensuring they achieve business objectives and maximize the value of their ServiceNow investment. You will build strategic relationships, drive adoption, and provide personalized guidance to customers.
Requirements
- 8+ years of experience working in a technology-driven, consultative environment
- Proven Customer Success Track Record
- Experience in leveraging or critically thinking about how to integrate AI into work processes
Benefits
- Drive business outcomes
- Build strategic guidance
- Customer success & adoption
- Create tailored success plans
- Lead issue resolution
- Drive innovation and advocacy
- Cross-functional collaboration
Requirements Summary
8+ years of experience, Proven Customer Success Track Record, Experience in AI integration
