Senior Customer Success Manager - Public Sector

ServiceNow is seeking a Senior Customer Success Manager to act as a trusted advisor and single point of contact for their customer portfolio. This role focuses on maximizing customer value through strategic guidance, data-driven insights, and collaboration with internal teams, driving adoption and ensuring business outcomes are achieved. The ideal candidate will be a strategic thinker, strong relationship builder, and customer-focused professional.

Requirements

• Experience in leveraging or critical thinking about how to integrate AI into work processes.
• 8+ years of experience in a technology-driven, consultative environment.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Right to work in the country.