IT Service Center

The IT Service Center role is a key contributor to ISS's global customer support organization. The position delivers high-quality services to ISS offices across the US, EMEA, and APAC. The successful candidate should possess technical expertise, excellent customer care skills, and a willingness to learn.

Requirements

• Bachelor's degree or equivalent work experience
• At least 1 year prior experience in a tier 1 IT role
• 2+ years' experience supporting Microsoft 0365 products (Windows 10, Office 2013+)
• 1-2 years' experience in an IT ticketing tracking system such as ServiceNow, Jira, or Remedy
• Knowledge of various hardware platforms including Dell, Lenovo, HP, and Apple
• Knowledge of and ability to support iOS and Android mobile devices
• Excellent written and verbal communication skills, telephone manner, and a friendly disposition

Benefits

• Challenging and engaging work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package