Frontline Support Manager

As a Frontline Support Manager, you will lead, mentor, and develop frontline support agents, manage scheduling, and ensure timely issue resolution. You will also collaborate with other departments, review processes, and use data analytics to identify and resolve recurring issues.

Requirements

• 5+ years IT support experience (media environment preferred)
• 3+ years in a leadership role
• Degree in Computer Science, IT, Journalism, or related field
• ITIL experience a plus
• Strong knowledge of Windows/Mac, networking (TCP/IP, DNS, DHCP), and IT security
• Excellent communication, problem-solving, and root cause analysis skills
• Fluent English required; additional languages a bonus
• Customer-focused, independent worker with strong time management
• Proficient in office software and CRM systems (e.g., Salesforce, ServiceNow)

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact