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Manulife
IT Service Delivery Management Specialist
Join Manulife in Tokyo as an IT Service Delivery Management Specialist. Leverage ServiceNow for incident, change, and problem management. ITIL knowledge required. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 22, 2025
We are seeking a highly skilled IT Service Delivery Management Specialist to lead incident, change, problem, and configuration management governance process using ServiceNow. The successful candidate will have strong experience in ServiceNow, knowledge of service management in IT operation, and excellent communication skills in Japanese and English.
Requirements
- Knowledge of service management in IT operation (ITIL, incident management / change management / problem management / configuration management, etc.)
- Strong experience in ServiceNow including ServiceNow configuration and leading training
- Basic technical knowledge related to IT infrastructure (Network, Cloud Service)
- Knowledge of Microsoft products (MS Office and MS Visio)
- Strong listening skills and able to summarize into documentation in both Japanese and English
- Skills that can actively approach and lead the achievement of organizational targets
- Self-management skills that can respond to a given task and meet deadlines with minimal supervision
- Proven track record of improving service delivery and customer satisfaction
- Data management and visualization
Benefits
- Working with a leading international financial services provider
- Opportunity to develop and grow in a diverse and inclusive work environment
- Competitive salary and benefits package
Requirements Summary
ITIL knowledge, ServiceNow experience, excellent communication skills, and self-management skills
