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Manulife
IT Service Delivery Management Specialist
Join Manulife in Tokyo as an IT Service Delivery Management Specialist. Leverage ServiceNow for incident, change, and problem management. ITIL knowledge required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 26, 2025
Lead incident, change, problem, and configuration management governance process using ServiceNow. Response to problems and issues that occur in IT infrastructure operation and perform regular work, data collection, analysis, and reporting. Collaborate with North America/Asia on ITIL related topics.
Requirements
- Knowledge of service management in IT operation (ITIL, incident management / change management / problem management / configuration management, etc.)
- Strong experience in ServiceNow including ServiceNow configuration and leading training
- Basic technical knowledge related to IT infrastructure. (Network, Cloud Service)
- Knowledge of Microsoft products (MS Office and MS Visio)
- Strong listening skills and able to summarize into documentation in both Japanese and English
- Skills that can actively approach and lead the achievement of organizational targets
- Proven track record of improving service delivery and customer satisfaction
- Data management and visualization. e.g. Data driven mindset
Requirements Summary
Strong IT experience, strong communication skills, and ability to work independently
