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Rheem
IT Service Delivery Manager
Join Rheem in Atlanta as an IT Service Delivery Manager. Lead ITSM processes, optimize ServiceNow workflows, and enhance service delivery.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 3, 2025
The IT Service Delivery Manager will lead and optimize the delivery of high-quality IT services, overseeing the full lifecycle of IT service tickets, designing and optimizing ITSM processes, and driving stakeholder engagement and continuous improvement.
Requirements
- Experience in IT service management and process improvement
- Knowledge of ServiceNow and its configurations, workflows, and integrations
- Ability to communicate effectively with business units and stakeholders
Requirements Summary
Experience in IT service management and process improvement, knowledge of ServiceNow, ability to communicate effectively
