.svg)
HOLCIM Group
IT Service Desk - L1, L2 support
Join HOLCIM Group in Košice as an IT Service Desk L1, L2 support. Leverage ServiceNow skills to manage incidents, support employees, and enjoy flexible hours.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 20, 2025
The IT Service Desk - L1, L2 support role is responsible for handling incoming incidents and service requests, managing employee lifecycle tasks, and creating knowledge documentation. The role requires strong troubleshooting skills, knowledge of ITSM tools, and experience in IT Service Management or End employee Support.
Requirements
- Completed high school diploma or University Degree in Computer Science or related area
- English and Italian/French - upper intermediate (B2)
- Minimum of 3 years of hands-on experience in IT Service Management or End employee Support
- Strong troubleshooting skills with solid knowledge of ITSM tools (e.g., ServiceNow), ITIL processes, and remote support tools like Bomgar
- Confident handling of Windows, iOS, Android operating systems and common applications such as Google Workspace and Microsoft Office
- Basic understanding of networks (IP, DNS, DHCP, LAN/WAN) and IT security principles
Benefits
- Annual 5% Bonus
- Grade-Related Bonus
- Employee Referral Program
- Supplementary Pension Fund
- Working Anniversary Awards
- Flexible Working Hours
- Hybrid Contract
- Sick Days
- Mental Health Support
- Multisport Card
Requirements Summary
Completed high school diploma or University Degree in Computer Science or related area, Minimum of 3 years of hands-on experience in IT Service Management or End employee Support, English and Italian/French - upper intermediate (B2)
