INNIO

IT Service Desk – Level 1 Agent

Join INNIO as a Level 1 IT Service Desk Agent in Budapest! Provide top-notch support using ServiceNow. Requires IT experience & certifications. Hybrid work!

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 2, 2025

INNIO is looking for a reliable and customer-focused Level 1 IT Service Desk Agent to provide first-line technical support to internal users and external partners. The role requires working in rotating shifts, including weekends and holidays, as part of a global IT support team.

Requirements

  • High school diploma or equivalent required; associate degree in IT or related field preferred.
  • 1–2 years of experience in a help desk, service desk, or technical support role Certifications.
  • CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals or equivalent.
  • Familiarity with: Microsoft Windows OS (10/11), Microsoft 365 suite, Azure AD and Active Directory for account and password management, ITSM ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice), Basic understanding of networking and endpoint troubleshooting.
  • Strong written and verbal communication in English (German, Spanish, Portuguese and additional languages are a big plus).
  • Customer-oriented with excellent interpersonal skills.
  • Able to work independently and collaboratively under pressure on a global multicultural environment.

Benefits

  • Young & supportive team - in a fast-growing international business environment
  • Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
  • Hybrid working - 50% Office, 50 % Home Office with flexible working hours after 6 months
  • Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
  • Medicover Spring White Package- from the first day of employment
  • Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
  • Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
  • Live an active lifestyle – activate your AYCM pass

Requirements Summary

High school diploma or equivalent, 1–2 years of experience in a help desk, service desk, or technical support role, familiarity with Microsoft Windows OS, Microsoft 365 suite, Azure AD, and ITSM ticketing systems