INNIO is looking for a reliable and customer-focused Level 1 IT Service Desk Agent to provide first-line technical support to internal users and external partners. The role requires working in rotating shifts, including weekends and holidays, as part of a global IT support team.
Requirements
- High school diploma or equivalent required; associate degree in IT or related field preferred.
- 1–2 years of experience in a help desk, service desk, or technical support role Certifications.
- CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals or equivalent.
- Familiarity with: Microsoft Windows OS (10/11), Microsoft 365 suite, Azure AD and Active Directory for account and password management, ITSM ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice), Basic understanding of networking and endpoint troubleshooting.
- Strong written and verbal communication in English (German, Spanish, Portuguese and additional languages are a big plus).
- Customer-oriented with excellent interpersonal skills.
- Able to work independently and collaboratively under pressure on a global multicultural environment.
Benefits
- Young & supportive team - in a fast-growing international business environment
- Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
- Hybrid working - 50% Office, 50 % Home Office with flexible working hours after 6 months
- Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
- Medicover Spring White Package- from the first day of employment
- Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
- Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
- Live an active lifestyle – activate your AYCM pass