IT Service Desk Administrator

GAC is seeking an IT Service Desk Administrator to provide fast, efficient, and effective IT support within an agreed-SLA. The role involves resolving requests, troubleshooting issues, and supporting remote work, leveraging ITIL Framework for Service Management. The administrator will also focus on continuous improvement of IT services and maintaining endpoint security compliance.

Requirements

• Provide L1 & L2 support for Microsoft 365, including E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.
• GAC Business Application administration and support.
• Responsible for GAC Service Desk Support (ServiceNow).
• Desktop and Applications support.
• Administer GAC Monitoring systems.
• Monthly Patching of servers and endpoints.
• Vendor Management (Suppliers/Consultants).
• IT Service Desk Procedures & Guidelines.
• Responsible for Inventory Management.
• Experience with ITIL, MS Office & ITSM platforms (ServiceNow, Jira).
• Excellent English language skills.