IT Service Desk Analyst (2nd Shift)

As a Service Desk Analyst, you will provide front-line technical support for Johnsonville's technology, troubleshoot and resolve issues, and deliver exceptional customer service. You will work with a team to provide support and insight on projects and initiatives. This is a great opportunity to grow your technical skills and provide a positive experience for customers.

Requirements

• ITIL Foundation preferred
• MCSE (Microsoft Certified Solutions Expert) certification or willingness to get certified
• 1 year technical troubleshooting experience
• Customer service or previous IT Support experience preferred
• Exceptional customer service and interpersonal skills
• Strong working knowledge of various computing devices
• Knowledge and understanding of Microsoft Windows, Apple Mac OS & iOS, Microsoft Office productivity suite, VMware Horizon View, SAP, ServiceNow
• Malware and virus detection and removal
• Working knowledge of networks, VPN support and network printer support
• Strong documentation, time management and organization skills
• Familiarity with IT Service Management best practices

Benefits

• Monthly bonus
• 401k with company match
• Affordable medical, dental and vision coverage
• Flexible spending accounts
• Disability and life insurance
• Fertility and adoption assistance
• Competitive paid time off
• 24/7 onsite fitness center
• Onsite medical clinic
• Tuition reimbursement