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Traveloka
IT Service Desk Analyst Intern
Join Traveloka as an IT Service Desk Analyst Intern in Jakarta. Utilize ServiceNow to monitor IT requests, troubleshoot issues, and support automation.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
Assist in monitoring IT service requests and incidents, troubleshoot common IT issues, and contribute to process automation initiatives.
Requirements
- Pursuing an S1/Bachelor's degree in Information Technology, Computer Science, or a related field
- Basic knowledge of IT systems, troubleshooting, and service management frameworks
- Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid
Benefits
- Fun and enthusiastic work environment
- Opportunity for growth and development
Requirements Summary
IT degree, basic IT knowledge, ITSM tool experience
