MS Engineer (L2)

Join NTT DATA as a Collaboration Managed Services Engineer (L2) to ensure smooth functioning of clients' Collaboration and Communication systems. Proactively monitor work queues, identify and investigate issues, and resolve technical incidents.

Requirements

• Moderate knowledge of voice, video, and other collaboration modalities
• Moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex, or Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
• Moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
• Experience in managed services and using ticketing tools, preferably ServiceNow
• Diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications

Benefits

• On-site working
• Global culture that embraces diversity
• Equal Opportunity Employer
• Opportunities for career growth