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Traveloka
IT Service Desk Analyst Intern
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
Assist in monitoring IT service requests and incidents, troubleshoot common IT issues, and contribute to process automation initiatives.
Requirements
- Pursuing an S1/Bachelor's degree in Information Technology, Computer Science, or a related field
- Basic knowledge of IT systems, troubleshooting, and service management frameworks
- Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid
Benefits
- Fun and enthusiastic work environment
- Opportunity for growth and development
Requirements Summary
IT degree, basic IT knowledge, ITSM tool experience
