IT Service Desk Analyst Intern

Assist in monitoring IT service requests and incidents, troubleshoot common IT issues, and escalate complex cases. Participate in IT service improvement projects and contribute to process automation initiatives.

Requirements

• Pursuing an S1/Bachelor’s degree in Information Technology, Computer Science, or a related field
• Basic knowledge of IT systems, troubleshooting, and service management frameworks (ITIL is a plus)
• Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid is an advantage
• Strong problem-solving and communication skills
• Ability to work in a team environment and manage multiple tasks effectively
• Eagerness to learn and develop IT service management skills