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Toast
IT Service Desk Manager, EMEA
Join Toast as an IT Service Desk Manager in Dublin, leading EMEA support teams. Leverage ServiceNow expertise to enhance IT operations. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 2, 2025
Toast is seeking a dedicated and experienced Service Desk Manager to lead the IT support team in the EMEA region. This is a non-remote, 5-day-per-week position in Dublin, Ireland, focused on supporting internal teams and managing service desk operations. Toast is a rapidly growing technology company empowering restaurants through its platform and a focus on innovation and customer satisfaction.
Requirements
- 5+ years of management experience leading an IT support or service desk team
- Proven expertise in IT service management principles and tools, with hands-on experience using ServiceNow
- In-depth knowledge of conference room technology and AV systems
- Experience with asset lifecycle management for a large, distributed user base
- Experience with our core technology stack: Google Workspace, Zoom, Slack, and Okta
- Experience with employee performance management
- Exceptional communication and interpersonal skills
- A proactive, metric-driven mindset with the ability to analyze data
Benefits
- Competitive compensation
- Health insurance
- Employee assistance program
Requirements Summary
5+ years of IT leadership experience. ServiceNow expertise is a must. In-depth knowledge of conference room tech & AV systems. Strong communication skills and proactive mindset are key
