.svg)
Toast
IT Service Desk Manager, EMEA
IT Service Desk Manager, EMEA at Toast (Dublin). Lead ITSM team using ServiceNow. Manage service desk ops, asset lifecycle, Google Workspace, Zoom, Slack, Okta. 5+ yrs mgmt exp required.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 2, 2025
Toast is seeking a dedicated and experienced Service Desk Manager to lead the IT support team in the EMEA region. This is a non-remote, 5-day-per-week position in Dublin, Ireland, focused on supporting internal teams and managing service desk operations. Toast is a rapidly growing technology company empowering restaurants through its platform and a focus on innovation and customer satisfaction.
Requirements
- 5+ years of management experience leading an IT support or service desk team
- Proven expertise in IT service management principles and tools, with hands-on experience using ServiceNow
- In-depth knowledge of conference room technology and AV systems
- Experience with asset lifecycle management for a large, distributed user base
- Experience with our core technology stack: Google Workspace, Zoom, Slack, and Okta
- Experience with employee performance management
- Exceptional communication and interpersonal skills
- A proactive, metric-driven mindset with the ability to analyze data
Benefits
- Competitive compensation
- Health insurance
- Employee assistance program
Requirements Summary
5+ years of IT leadership experience. ServiceNow expertise is a must. In-depth knowledge of conference room tech & AV systems. Strong communication skills and proactive mindset are key
