IT Service Desk Specialist - Mid

This is a Tier 1-3 IT Service Desk role for a highly motivated individual. Responsibilities include providing end-user support, resolving hardware and software issues, and assisting with large-scale IT initiatives. Collaboration with the IT Service Desk Project Manager is key to ensuring effective resolution of technical problems and efficient support to senior leadership.

Requirements

• 3+ years of relevant work experience in an IT Service Desk Environment
• Bachelor’s degree or certification in an IT-related field, work experience may be substitute
• Experience using a Help Desk ticketing system (Salesforce, Remedy, or ServiceNow), Salesforce preferred
• Windows OS Support Experience
• Apple iOS Support Experience
• Azure VDI / Citrix Experience
• Active Secret Clearance

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program