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NetImpact Strategies
IT Service Desk Specialist II
Join NetImpact Strategies as an IT Service Desk Specialist II in Washington, DC. Leverage ServiceNow for technical support, asset management, and onboarding. Requires a Bachelor's, 4 years' experience, and IAT II certification. Benefits include medical, 401(k), and tuition reimbursement.
ServiceNow Role Type:
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Job description
Posted on:
September 18, 2023
NetImpact Strategies is seeking an IT Service Desk Specialist - Level II to support a Federal Agency. The role involves providing technical assistance, resolving software and hardware issues, and escalating complex problems. The position requires maintaining ServiceNow and other service catalog systems, as well as supporting asset management and onboarding processes.
Requirements
- Ability to meet required government clearances (Tier 3)
- Four years of progressive experience
- Bachelor’s degree
- IAT II certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
- Associate level certificate for supported technology
Benefits
- Comprehensive medical, dental, & vision insurance
- 401(k) Plan
- Paid Time Off
- Pet Insurance
- Tuition reimbursement
- Internal training programs
- Industry certifications
Requirements Summary
Bachelor’s degree & 4 years’ experience. IAT II certification required. A strong CS/IT/cybersecurity background (CompTIA, Microsoft, etc.) would be a plus
