IT Service Desk Specialist (Remote - Latam)

This remote IT Service Desk Specialist position requires an individual to provide technical support to end-users in Latin America. The role involves troubleshooting hardware and software, managing tickets, and escalating issues to ensure smooth IT operations for remote teams. Collaboration with IT and global colleagues is key to maintaining smooth operations. This is a fully remote role.

Requirements

• Proven experience providing IT service desk or technical support in a remote environment.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Proficiency with Windows environments, Office 365, and Active Directory administration.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk.
• Clear English communication skills and strong customer service mindset.
• Ability to manage multiple tasks, follow procedures, and work independently.
• Bonus: Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop.

Benefits

• Hardware and tools provided
• Work with global teams and prominent brands
• Training allowances for continuous professional development
• Flexible personal time off
• Collaborative, people-first culture