IT Service Desk Support Low Mid-Level. - Secret Clearance

MILVETS is seeking an IT Service Desk Support Professional with a Secret Clearance to provide Tier II/III desktop support, Microsoft 365, and active directory administration. The role requires hands-on experience in incident management, user account administration, and remote support for both on-site and remote workers. Excellent communication and problem-solving skills are essential.

Requirements

• Provide Tier II/III desktop support and service desk operations, troubleshooting hardware and software issues on Windows and macOS systems.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira).
• Perform user account management within Active Directory, including provisioning, group policy administration, and access control configuration.
• Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices, including endpoint security, data handling, access control, and incident reporting.
• Deliver excellent customer service, communication, and problem-solving in high-pressure environments.
• Participate in shift-based or on-call operational schedules, supporting remote and hybrid workforce needs in accordance with SLAs and ITIL practices.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Vision
• 401(k)
• Paid Time Off